Privacy Policy

Last updated: October 2026

1. Who we are

This website is operated by AX Clearance. When you submit a quote request we act as the data controller for the information you provide.

2. Information we collect

When you use our quote form we may collect:

• Your name, phone number, and email address
• Your postcode, address, and town/city
• Preferred contact method and preferred collection date
• Details of the items you need cleared and any message you add
• Photographs you upload to support your quote request
• Your IP address (for security and abuse prevention)

3. How we use your information

We use the information you provide to respond to your quote request, arrange collections, and provide related customer service. We do not sell your personal data to third parties.

4. Quote photographs

Photographs uploaded as part of a quote request are stored privately and used only for the purpose of preparing and verifying your quote. If you would like us to remove them, please contact us using the details below.

5. Legal basis

We process your information on the basis of legitimate interest (responding to your quote request and providing our service) and, where applicable, your consent.

6. How long we keep it

Quote-related information is kept for a reasonable period to allow us to complete the job, handle any follow-up queries, and keep basic business records.

7. Your rights

You can request access to, correction of, or deletion of the personal information we hold about you. To exercise any of these rights please contact us.

8. Contact

If you have any questions about your privacy please contact us using the details published on our website.